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Policy
Q: Can I exchange or return daily kaftans?
A: Unfortunately, daily kaftans cannot be exchanged or returned. We apologize for any inconvenience this may cause. Please make sure to carefully review the product details before making a purchase.
Q: Can I request alterations for daily kaftans?
A: We do not offer alterations for daily kaftans. Our team ensures that the products are made with the utmost care and attention to detail, eliminating the need for alterations.
Q: Do you provide free alterations for your other pieces?
A: Yes, we offer one free alteration for all our pieces, except for daily kaftans. If you require any adjustments to your purchased item, please contact our customer support team within a reasonable time frame.
Q: Can I cancel my order?
A: Unfortunately, once an order has been placed and the payment has been made, we are unable to cancel it. We strive to process orders quickly to ensure prompt delivery to our customers.
Q: What happens to the deposit if I decide to cancel my order?
A: The deposit made at the time of purchase is non-refundable. This policy allows us to reserve the item for you and ensure its availability, as well as cover any administrative costs associated with processing the order.
Q: Why should I try the piece before the delivery man leaves?
A: Trying the piece before the delivery person leaves ensures that you can immediately address any concerns or issues. This helps avoid additional delivery fees that may be incurred if alterations or returns are necessary after the delivery person has departed.