Return and Refund Policy
At Ghurz, we take pride in our custom-made pieces and are committed to ensuring your satisfaction. Please carefully read our return and refund policy outlined below:
Custom Made Pieces
No Refund Policy: Due to the bespoke nature of our items, custom-made pieces cannot be refunded. We encourage our customers to review all measurements and design details carefully before placing an order.
Alterations
Alteration Requests: If you require any alterations to your custom piece, you may submit a request within 10 days of delivery. Please contact our customer service team +974 66995666 to begin the alteration process.
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10 Days — Free
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After 10 Days — QAR 50
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Major Alteration — QAR 100
Defective Items
If you encounter an issue with your custom piece, we request that you provide detailed photos and descriptions of the defect. Our team is dedicated to addressing any concerns and will work with you to repair or replace the item as needed. Please contact us at +974 66995666.
Custom Orders
Accuracy is Key: To ensure the best results, please double-check all measurements and design specifications before confirming your custom order. Ghurz cannot be held responsible for issues arising from incorrect measurements or details provided during the ordering process.
If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact our customer service team.
Thank you for choosing Ghurz!